Terms
The agreement when you use Door.
Acceptance & binding agreement
These Terms are a binding contract between you and Door. By creating an account, signing in, browsing, or using Door in any way, you accept them in full — including the disclaimers, liability limits, indemnity, arbitration, class-action waiver, and jury-trial waiver below. If you don't agree, don't use Door.
What Door is — and is not
Door is a technology platform that surfaces flight and stay inventory and helps you book it with third-party airlines, hotels, and providers. Door is not an airline, hotel, charter operator, travel agency of record, fiduciary, or advisor. Each booking is a contract between you and the operating carrier or property; Door acts only as a limited technical agent and isn't responsible for their performance.
Eligibility
You must be at least 18, legally able to enter a binding contract, and not barred from using Door under any applicable law. You confirm that everything you give us is accurate, current, and complete.
Your responsibility
You're responsible for the accuracy of every detail you submit (names, dates, passport and payment details); for making sure your travel documents, visas, and entry requirements are valid for every leg; for confirming times, terminals, and connections with the carrier or property; for arriving on time; for following airline, airport, customs, and government rules; and for anyone using your account. We don't warrant the accuracy of any price, schedule, route, or other content shown in the app.
Pricing, charges & errors
Prices, fares, taxes, and fees are set by the airline or property and can change at any time before a booking is confirmed. We may correct obvious errors and cancel any booking made because of them — even after you're charged — with a refund of the amount paid as your sole remedy. Charges are final once a ticket or reservation is issued; refunds follow the provider's fare or rate rules.
Cancellations, changes & refunds
Refundability, change fees, schedule changes, downgrades, denied boarding, and rebooking are governed entirely by the operating airline or property and the fare or rate you choose. Door doesn't control them and isn't responsible for them. Where a provider issues a refund, we pass it through — less any non-refundable fees — on their timeline.
Door Premium subscriptions
Door Premium and Door Premium+ are paid subscriptions billed weekly, monthly, or yearly depending on the plan you choose. They renew automatically at the then-current price until you cancel, and the price shown at purchase includes any VAT or sales tax that applies where you are. A subscription is a separate agreement from any flight or stay booking: it gives you access to Door features, never to travel, and never includes the cost of a flight, room, table, charter, or any other third-party service. Where a plan gives access to request something — a private jet, a yacht, a reservation — you are buying the ability to ask, not the thing itself, and anything you go on to book is quoted and paid for separately.
Subscription billing & cancellation
Where you bought decides where you cancel. Subscriptions bought on the web are managed in Settings on door.flights, and cancelling stops the next renewal while leaving access in place until the end of the period you've already paid for. Subscriptions bought inside the iPhone app are billed by Apple under your Apple ID and can only be cancelled in Apple's own subscription settings on your device — we cannot cancel or refund them for you, and Apple's refund policy governs. Prices differ between the web and the App Store; the price you see before you confirm is the price you pay. If a renewal payment fails we may retry it, and access may pause or end if it keeps failing. We may change subscription prices or what a plan includes, and any change to a price applies from your next renewal after we tell you.
Right of withdrawal
If you're a consumer in the UK or EU you normally have 14 days to withdraw from a distance contract. Because a Door Premium subscription gives you immediate access to a digital service, starting the subscription means you accept losing that 14-day right once access begins. Contact support@door.flights before you subscribe if you prefer not to start immediately. Nothing here limits any right you have that the law says cannot be waived.
Subscription fair use
Premium features that cost us money to run each time you use them — placing calls on your behalf, concierge requests, and similar — carry reasonable per-period limits, which we'll tell you about in the app. We may pause, limit, or withdraw a subscription for abuse, fraud, chargebacks, resale, automated use, or any breach of these Terms, and we may withhold a refund where we do. We may also give Premium away without charge, and can withdraw a complimentary subscription at any time.
Disclaimer of warranties
Door is provided “as is” and “as available”, without warranty of any kind, to the fullest extent the law allows. We disclaim all warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, availability, security, and uninterrupted or error-free operation, and make no warranty about any airline, property, provider, or travel outcome.
Limitation of liability
To the fullest extent permitted by law, Door and its affiliates, officers, employees, agents, suppliers, and licensors aren't liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, goodwill, baggage, time, accommodation, or alternate-transport costs, arising from your use of Door — even if we were warned they were possible. Our total liability for all claims won't exceed the greater of the booking fees you actually paid Door (excluding amounts passed to airlines, properties, or other third parties) in the three months before the claim, or US$100. Some places don't allow these limits; there, our liability is the smallest the law allows.
No liability for third parties
Door isn't responsible for any act, omission, delay, cancellation, schedule change, denied boarding, lost or damaged baggage, injury, illness, property damage, strike, weather, government action, or other conduct of any airline, property, airport, payment processor, verification provider, government, or other third party. An airline's operational liability is governed by its contract of carriage and the Montreal or Warsaw Convention where they apply.
Force majeure
Door isn't liable for any failure or delay caused by events beyond our reasonable control — including natural disasters, war, terrorism, civil unrest, pandemics, government action, labour disputes, network or infrastructure failures, cyber-attacks, or third-party outages.
Indemnity
You agree to defend, indemnify, and hold harmless Door and its affiliates, officers, employees, agents, suppliers, and licensors from any claims, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising from your use of Door, your bookings, your content, your breach of these Terms, your violation of any law, or your infringement of anyone's rights.
Acceptable use
You may not use Door to commit fraud, launder money, evade sanctions, scrape data, reverse-engineer the service, get around security, abuse other users, infringe intellectual property, or break any law. We may suspend, restrict, or close your account at any time, with or without notice, and aren't liable for doing so.
Intellectual property
Door and all related software, content, trademarks, and design belong to Door or its licensors. You get a limited, revocable, non-exclusive, non-transferable licence to use the service for your own personal, non-commercial bookings. All other rights are reserved.
Governing law
These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules and without applying the UN Convention on Contracts for the International Sale of Goods.
Arbitration & class-action waiver
Any dispute relating to Door or these Terms will be resolved by final, binding, individual arbitration administered by JAMS under its rules, seated in Wilmington, Delaware, in English. You and Door each waive the right to a jury trial and to take part in any class or representative action. The arbitrator decides all questions of arbitrability. Either side may seek a court injunction for intellectual-property or confidentiality matters. If the class-action waiver is unenforceable for a claim, that claim proceeds in court while the rest stay in arbitration.
Time limit on claims
Any claim relating to Door must be filed within one year after it arises, or it's permanently barred, to the fullest extent the law allows.
Changes
We may change these Terms at any time. Material changes take effect when posted, and continued use of Door means you accept them. If you don't accept a change, stop using Door.
Severability & entire agreement
If any part of these Terms is unenforceable, the rest stays in force and the unenforceable part is narrowed only as much as needed. These Terms and the Privacy Policy are the entire agreement between you and Door and replace any earlier agreements. You can't assign them; we can.
Account termination
We may suspend or close any account at our discretion, with or without cause or notice, and without liability. You can close yours any time from Settings. The parts of these Terms that should survive — disclaimers, liability limits, indemnity, arbitration, and governing law — survive termination.
Last updated June 2026 · support@door.flights